You will be provided with a key and fob and given directions to your accommodation block.

Yes, your due payment must be paid prior to moving it. The date of payment is outlined in your contract.

The property's guest policy allows for a guest to stay for up to 3 nights. Please ensure that you contact the team to advise us that your guest is staying overnight.

The property does not have a luggage storage area.

The property have members of staff who can help on the day you arrive. Please ask us if you need support.

The property does not provide an airport shuttle service.

The property does not offer 24 hour check in.

In the courtyard to the rear of the building.

In the courtyard to the rear of the building.

The property does not have a cinema room.

The property does not have a party kitchen.

The property does not have a gaming area.

The property does not have a pool table.

All Utilities, Wifi and contents insurance with Howden.

Please check with your internet provider - ASK4

There is no parking available on site.

No there is no lift.

Yes, the property have CCTV and a 24hrs security team on call.

Yes, they can conduct a tour of the site and rooms virtually or in person.

Yes it includes contents insurance. You must confirm your cover and know what is included within this through Howden, the number one student insurance provider.

The property insurance is contents insurance through Howden, the number one student insurance provider.

Does not apply. No parking available.

Minimum age is 18. If you are due to turn 18 around the time of your contract start date, please contact the property.

No pets are allowed on site.

Family members are able to come with you when moving in. Their guest policy applies. You must contact the property team to advise of any guest staying overnight.

Yes, as your academic visit visa states you are allowed to live in the UK during your time of study.

There is limited availability for early arrivals and all enquiries must be discussed with on site property team.

There are 3 floors in the main building 4 in the annex.

Yes, they have digital site plans on website.

Please refer to the website when booking for documents required.

They have studio rooms and 7 ensuite rooms in a shared flat.

No, not at Bonhay House.

No, they do not have a well-being and assistance app.

Tenancy lengths are 51 weeks.

The property does not have a football table.

The property does not have study areas.

The smoking areas are 5 meters away from the property.

Evacuate the building immediately and make your way to your designated assembly point. You will be advised where your assembly is when you move in.

No, they do not offer a printing service.

There is no front desk on site however, parcels can be accepted for you at the reception at Point Exe, you will be notified that you have a parcel and you can collect it from Point Exe during office opening hours.

All complaints are to be submitted in writing to the on site property team.

The Accommodation Team are located at Point Exe - Tuesday - Friday 9am - 6pm, Monday's and Saturday's 9am - 5pm. The Security Team are on call 24/7.

You can collect letters from your post box and parcels you can collect from Point Exe during office opening hours.

There is a vacuum cleaner on site to use and return. if the bag in full please let the property team know and they will replace it.

The property does not have a pool table.

Please notify the property team as soon as you have misplaced or lost your key/fob, so they can cancel your fob. They will then reissue a new key to you for £20.06/fob £6.36.

You can report maintenance through your online portal, or for emergencies out of hours please call the OOH Team, details given on arrival.

You can access your room with your Fob/key issued to you when you check in.

With a Key and inside the door there is a thumb turn.

They have digital user guides available upon request. Most room heaters have a dial for how much heat you would prefer and a booster button on the wall, other heaters have a dial on the heater for heat/temperature control.

The cleaning of your room is your responsibility however, the on site property team can provide a cleaning advice whenever needed but they do not offer a cleaning service.

There are many limescale remover products out there. A natural product approach would be to apply vinegar or lemon juice directly onto a cloth and scrub the limescale until it comes away. Alternatively, mix one part lemon juice or vinegar to four parts water. Put the solution in a spray bottle and spritz it onto tiles and plugholes. Leave this to soak for up to an hour for stubborn scale deposits. The on-site team can also advise.

Take your rubbish to the bins in the bin store located in the courtyard at the rear of the building, please ensure to separate general waste and recycling and dispose of in the correct bin.

No, smoking is prohibited anywhere on site.

Try to keep noise to a minimum, especially after 10.30pm and before 8am - if you can hear your music outside of your room, then the chances are that everyone else can too.

If you are a full time student, you can request a council tax exemption form from your University. You need to upload your council tax exemption form to your Collegiate UK Portal to avoid any charges. As a resident, you are generally exempt from paying Council Tax, but some councils may charge residents outside of term time. It is your responsibility to check if you will be charged if you stay at the residence during holiday periods.

You need to be covered by a TV Licence to watch TV channels live on any TV service or streaming service - such as ITVX, Channel 4, Amazon Prime Video, Now or Sky Go. You don't need a TV Licence if you only ever watch on demand programmes on any TV service apart from BBC iPlayer.

ASK4.

The communal areas are cleaned between 8am - 12noon on weekdays.

Each studio has an individual wall mounted heater that is controlled via a central hand held programmer which sets the background and boost temperature.  You can activate the boost button in your room to increase the temperature. 

Bonhay House shares a residence experience programme with Point Exe and events are advertised on the target screen and weekly newsletter.

Laundry Room shared with Point Exe with 5 industrial washers, and 5 industrial dryers. We have a refuse area, located in the bin store for general waste and one for recycling. We have post boxes on the ground floor by the entrance for each apartments letters. We have 24/7 CCTV and a 24/7 Security Team on call. We have an accommodation office located at our Point Exe site for the use of residents living at Bonhay House which is open between the hours of 9am and 6pm, with our accommodation officers available to answer any questions you have and take in your parcels/letters from couriers.

There is a communal area in the Courtyard.

There is no gym on site. There is a gym and swimming pool on Streatham Campus and a gym located in Fore Street just 15 minutes walk away.

There are plenty of plug sockets in your room.

They do not provide Disney or Sky.

One guest is welcome to stay for up to 3 consecutive nights per week. You must let the accommodation team know of any guests staying overnight in your room. Your guests should not cause any nuisance or annoyance to anyone. Guests should be always accompanied by a resident. Additional consideration should be applied when using shared areas, to avoid inconveniencing other residents.

You must remove any rubbish and clean up yourself.

Through the Washnet App powered by Washstation.

When you log in to the Washnet app, you can create an account, Once you have an account you will be able to add credit to it

Please contact Washstation directly through the app

Yes.

£2.90 per wash and £1.30 per dry

There are no laundry facilities within your flat.

They have a designated laundry room for all residents, located at Point Exe property.

Please take your rubbish/recycling down to the designated refuse area.

General waste and recycling is collected every Tuesday.

You can recycle all general recycling products such as card, paper, tins and recyclable plastic. Collected on a Tuesday.

The bike store is located at the rear of the building in the courtyard, as this is not locked we advise ensuring that you have a D Lock and your bike is insured.

Electric bikes and scooters are not allowed on site.

The bike store is located at the rear of the building in the courtyard, as this is not locked we advise ensuring that you have a D Lock and your bike is insured.

Yes, bike storage is free.

Bonhay house has no accessible rooms to book.

There is no step free access at Bonhay House

No.

Bonhay house has a residence experience programme shared with Point Exe where you can meet fellow residents.

Please speak to a member of the on site property team.

Due to GDPR, the property team cannot share your neighbour's details with you.

You should leave your room in the same standard as when you arrived.

Yes, it is the responsibility of the contract holder to clean and maintain their room.

You must return your key and fob to reception. If reception is closed please use an envelope provided and put the keys through the Reception Door postbox.

Please log in to your portal where you can rebook and select the room you wish to rebook.

We have limited availability through summer, and this should be discussed with the on site accommodation team.

The property is located within a 15 - 20 minute walk to Streatham Campus and a bus ride to St Lukes Campus.

The library is located in the Forum building on Streatham Campus, there is also a public library in the City Centre.

The Student Guild is located in the the Forum building on Streatham Campus.

There are two local shops just a few minutes walk from Bonhay House and the city centre with additional shops is located a 15 - 20 minute walk.

St David's train station is located across the road from Bonhay House.

The are several bus stops just a few minutes walk away at St David's train station.

Exeter Cathedral, Exeter Northcott Theatre, Royal Albert Memorial Museum, Sandy Park Stadium (Exeter Chief's Rugby), The Underground Passages, River Exe, Exeter Quay, Topsham, The Phoenix (Live music venue). Several award winning beaches are located just a short train ride away including Exmouth and Dawlish. The Donkey Sanctuary in Sidmouth, Crealy Theme Park and Powderham Castle are reached by a short train/bus journey.

There are two popular brands of coffee shop located by St David's Train Station just a a minute walk away.

Timepiece and Fever are popular nightclubs in Exeter for students.

There is a gym and swimming pool on Streatham Campus and a gym located in Fore Street just a 15 minute walk away.

You can register with the Student Health Centre located on Streatham Campus.

The nearest walk in centre is located a 15 - 20 miniute walk from Bonhay House in Sidwell Street and the main hospital is the RD&E located a 23 minute bus ride from Point Exe.

The nearest Police Station is located at Middlemoor. Please visit https://www.Devon-Cornwall.police.uk for location and opening times.

The nearest local bank is located in the city centre only a 15 - 20 minute walk away.

The nearest local pharmacy is located in the city centre only a 15 - 20 minute walk away.

The nearest local supermarket is located in the city centre only a 15 - 20 minute walk away.

Fire Brigade and Police 999. 101 and 111 for non-emergency.

You can catch a bus from St David's train station just a few minutes walk from Bonhay House to Streatham and St Lukes Campus.

The nearest train station is St David's located just a few minutes walk from Bonhay House, where you can also catch buses to Streatham and St Lukes Campus and well as to the City Center and local areas.